Author Archives: Peter Jung

Smart City

Adapting to people and their environment City of Songdo, west of Seoul is a metropolis built with a purpose. To become one of the world’s first “smart cities” aimed entirely at connected technologies. More than a decade and $35 billion later, Songdo is booming with high-rises and sparkling skylines. Street lights change brightness based on […]

Smart Retail

Solution that can adapt to changing protocols from sensor Panasonic, a leader in sensor and device manufacturing, recognizes the need to reduce development life cycle on their new products. One of Panasonic’s initiatives was to use Interactor® as a solution backend to minimize the time required in adapting to changes in protocol, data format and […]

Health IoT

Detecting breeding grounds of mosquitoes. In 2015, Malaysia recorded 336 dengue related deaths, a whopping 50% increase from prior year. Globally mosquitos are the number 1 killer of humans with over 1 million deaths per year and the number on the rise. To tackle this problem, MAMPU, an organization for modernization is using IoT technology […]

AI based Call Router

Productizing AI based call router solution Customer service via telephone is a difficult task for many reasons. This product uses IBM Watson AI solution component to implement call routing that is part of the most basic and important functions in the call center. With no need for a separate call center team to serve customers […]

AI based Call Center

Intelligent agent assistant for better customer service One of the top pain points in customer contact center is insufficiency of cross-departmental collaboration to handle out complicated customer’s requests. Even though AI secretary mostly figures out customer’s intentions, but sometimes a human agent should intervene to the conversation between AI secretary and customer for completeness. It […]